Privacy Policy & Terms of Service

Effective Date: May 25, 2025

This policy explains how we collect, use, and protect your personal information when you use our Service. By using our Service, you agree to the terms described here.

Key Terms

Service: The website www.prismacounselling.ca.
Personal Data: Information that identifies you as an individual (e.g., name, email address).
Usage Data: Information about how you use the Service, such as pages visited and visit duration.
Cookies: Small text files stored on your device to help our website function and improve your experience.
Data Controller: The person or organization that decides how and why personal data is processed (that's us).
Data Processor (or Service Provider): Third parties we engage to help us manage or process your data.
Data Subject: You, the individual using our Service.

Information We Collect

We may collect:

Your name, email address, phone number, mailing address
Cookies and other tracking data
Technical details (IP address, browser type, device ID)
Location data (if permitted by your device)
Information about how you use our site

How We Use Your Information

We use the data we collect to:

Provide, operate, and maintain our Service
Improve and customize your experience
Send updates, offers, and relevant information (you can opt out anytime)
Respond to inquiries or support requests
Monitor and analyze usage
Detect, prevent, and fix technical issues

Data Retention

We only keep your data as long as needed to fulfill the purposes in this policy or as required by law. Usage data may be retained for a shorter period unless it’s used for improving security or service functionality.

Data Transfers

Your information may be stored or processed outside your region. By using our Service, you agree to this transfer. We ensure appropriate safeguards are in place to protect your data.

Sharing Your Data

We may share your personal information:

With third-party providers (e.g., payment processors, analytics tools)
To comply with legal obligations
To protect our rights or investigate fraud or threats
In the event of a merger, sale, or acquisition (you’ll be notified beforehand)

Cookies and Tracking

We use cookies to:

Keep the Service running
Remember your preferences
Enhance security

You can manage cookie settings in your browser, but disabling cookies may affect site functionality.

Children’s Privacy

Our Service is not intended for individuals under 19 years old. We do not knowingly collect information from children. If you believe a minor has shared personal data with us, contact us immediately.

Policy Updates

We may update this Privacy Policy. We’ll notify you of significant changes and update the “Effective Date” at the top. Please review it regularly.

Contact Us

If you have questions about this policy, please reach out via our website.

Terms of Service

Effective Date: May 25, 2025

These Terms of Service govern your access to and use of www.prismacounselling.ca operated by © PRISMA Counselling Services.

By accessing or using our website, you agree to follow these terms. If you do not agree, do not use the Service.

Intellectual Property

All content and features on this site belong to © PRISMA Counselling Services and are protected by Canadian and international laws. You may not use our trademarks or content without written permission.

Links to Other Websites

We may link to third-party websites. We do not control or endorse their content or practices. We encourage you to read their privacy policies and terms.

Termination

We may terminate your access to the site at any time without notice if you violate these terms.

Limitation of Liability

We are not responsible for any indirect or consequential damages related to your use of the Service, including data loss, service interruptions, or third-party conduct.

Disclaimer

The Service is provided “as is” without warranties of any kind. We do not guarantee it will always be secure, error-free, or meet your expectations.

Governing Law

These Terms are governed by the laws of Canada.

Changes to These Terms

We may revise these Terms at our discretion. We will provide notice of major changes. Continuing to use the Service after changes take effect means you accept the new terms.